Monday, October 15, 2007

My very dear B is in the throws of computer hades. She got access to a free laptop, discovered her Verizon-supplied modem was actually wireless, and set out to create a wireless network in her home. [I am not going to go on and on about how much I would have LOVED using a wireless network while I was there since the corded version means being crawling under tight dark spaces to plug in and then being tied down in a rather warm kitchen. Nope. I am not going to say a word about that.]

The wee obstacle she had was that the laptop did not have a power cord. This problem was easily solved via Off to surfing in bed, right?

Wrong. My poor B has been wallowing in the muck, mired down by circular problems connecting the wireless card (external and Linksys) to the modem router (D-Link). She can get all the way to the point of entering the access key (boy, does she have that 10-digit number memorized already!) before the dreaded, and rather egregious, message pops up to say that the card cannot connect to the access point (modem router). Is it a problem with the operating system (unfortunately, she is running Windows ME)? Is it a problem with the wireless card driver (she has downloaded and then transferred the latest driver to the laptop, being fairly sure it was installed)? Could it be that Linksys (wireless card) and D-Link (modem router) simply not work together? Could it be that she (and I via long distance) is simply missing something? Could it be that the stars are not aligned?

Oh, how I wish I were there trouble-shooting for her. It is rather difficult to spend hours on the phone with tech support in India (major language barriers) with two small children. And oh, how I would like for her to be connected because it would be way, way cool for us both to be snuggled under the covers in our pajamas duking it out in on-line Scrabble!

I did gird her as best I can by bugging her to crawl back in those dark spaces to get the model number of the modem router (the model maker took a second trip). She is armed now with all her models and numbers and versions and just about anything else that she might need to brave technical support guys from both Linksys and Verizon to finally make that connection. At least my fingers are crossed that the next call or two or three will solve the problem!

Computing can be great, but the technical stuff rather stinks!

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